Refund policy

Returns Policy
We have a 14-day return policy for undecorated products. To be eligible for a return, the item must be in its original condition—unworn, unused, with tags, and in its original packaging. Proof of purchase, such as a receipt, will also be required.
To start a return, please contact us at enquiries@impactnational.com.au. Returns must be sent to the following address: 25 Boral Rd, Western Junction, TAS 7212. Items sent back to us without prior approval will not be accepted.
Credits, discounts, or refunds may be offered at Impact's discretion, subject to an evaluation of the return request.

Non-Returnable Items
We do not accept returns or refunds for any decorated or custom-made products. Additionally, refunds are not provided for orders that have an approved artwork proof.
If you have questions about your specific item, please contact us at enquiries@impactnational.com.au.

Damages and Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect. We will review the issue and work to resolve it promptly.

Exchanges
If you wish to exchange an undecorated product, we recommend returning the item within the 14-day window (once the return is approved) and placing a new order for the replacement item.

Refunds
We will notify you once your return has been received and inspected. If approved, a refund will be issued to your original payment method within 10 business days. Please note that processing times for banks and credit card companies may vary.
If you have not received your refund after 15 business days of approval, please contact us at enquiries@impactnational.com.au.